AppleCare

Jan 28 2008

More older Apple products to be put on the Vintage and Obsolete list in March

imacindigo 20080128 144618 More older Apple products to be put on the Vintage and Obsolete list in MarchOn March 18th, the following Apple products will be categorized as “vintage” or “obsolete:”

Vintage

  • PowerMac G4 (Quicksilver 2002ED)
  • Xserve (the original)

Obsolete

  • iMac (Summer 2000)
  • iMac (Summer 2000) DV
  • iMac (Summer 2000) DV Special Edition
  • iMac (Summer 2000) DV Plus
  • Macintosh Server G4 (AGP Graphics)
  • Macintosh Server G4 (Gigabit Ethernet)
  • PowerMac G4 (AGP Graphics)
  • PowerMac G4 (Gigabit Ethernet)
  • iBook

By being categorized as “obsolete,” these items will effectively be put on the DNR list and will not be approved for “organ transplants.” Apple does not offer service parts or documentation for obsolete products and these products cannot be sent via mail to AppleCare Repair Centers.

The whole “vintage” versus “obsolete” only affects older Apple products purchased in California. In that state and that state only, owners of these products needing repair can still get service and parts from Apple service providers within California. Owners of these products anywhere else are kind of out of luck–what is vintage in California is obsolete elsewhere.

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Oct 21 2007

A new list of soon-to-be-obsolete Apple technology

On December 11th, just in time for Christmas, the following items will be officially deemed “vintage” or “obsolete” in Asia-Pacific, Canada, Europe, Japan, Latin America, the United States and retail Apple Stores. After that date, Apple will not provide service parts or documentation for these products and the items cannot be sent in as Mail-In Repairs to AppleCare Repair Centers. Time to hit your parents up for some new tech, boys and girls.

quicksilver 20071021 120740 A new list of soon to be obsolete Apple technologyHere’s the list:

  • Airport Base Station (Dual Ethernet)

  • Apple Cinema Display ADC
  • Apple Studio Display 15 ADC
  • Apple Studio Display 17 ADC
  • Apple Studio Display 17 LCD
  • iBook (16 VRAM)
  • iBook (14.1 LCD 16 VRAM)
  • Macintosh Server G4 (Quicksilver 2002)
  • Power Mac G4 (Quicksilver 2002)
  • PowerBook G4 (DVI)

What’s the difference between “vintage” and “obsolete”? It’s kind of a legal thing. Service parts for vintage products are only available to repair older Apple products purchased in the state of California, as required by statute.There is no difference between vintage and obsolete products anywhere else.

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Jul 6 2006

You Don’t Want to be a Mac Genius

Blogger JC worked nearly four years as a Mac Genius and more than two years as an AppleCare technical support representative. In his blog he has posted an interesting look at what it is to be an Apple Store’s Mac Genius and why, in spite of the cool job title, the path of the Genius might not be the one meant for you.

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