phone

(Humor) My Computer Won’t Turn On

Any troubleshooting questions out there? Any at all? If you have some, please submit them to macmanx@macmerc.com


Well, how about a little tech-support question humor? Let’s see if I can remember it.

Well, there was phone tech support member working for a company (Microsoft?), we’ll just call him “Tech”. He received a call from and elderly woman who’s computer wouldn’t turn on. In the end, it got him fired. Below is what I remember from the transcript.

TECH: What seems to be the problem?

CALLER: My computer won’t turn on.

TECH: Have you tried the power button?

CALLER: Of course.

TECH: Is the power connected?

CALLER: Yes.

*the TECH then went through several PC-related things and neither worked.*

TECH: Do you have the original box to send this back?

CALLER: It’s in the attic.

TECH: Can you get it and make sure it’s the right one?

CALLER: It’s a bit hard to see the box.

TECH: How come?

CALLER: The lights aren’t on.

TECH: Turn them on.

CALLER: I can’t, the power went out 30 minutes ago.

*The TECH then went into numerous profanities that got him fired. Such is the frustration of all techs.*

Remember, if you have a question that you’d like answered, please submit it to macmanx@macmerc.com

mini Land-line

Combining your mini with a USB Skype handset and Skype’s cheap call-out service can turn your mini into a virtual land-line with long distance calling rates no traditional phone company can beat. Forget paying a monthly fee. For about $4/month you can even buy a phone number for your Skype account and have people call you from land-line phones. And with more than 40 million members, you’ll be able to talk to tons of Skype users for free.

One word of warning: the phone service described here should not be considered a full replacement for your traditional phone line – as it does NOT support 911 emergency calling.

minilandline mini Land line

The Hardware

  • Mac mini (or any Mac with a USB port)
  • A USB Skype Handset like Hawking Tech’s Net-Talk USB Phone or Ipevo’s Free-1. Prices range from $30-$75.

Contrary to what you may read, the Free-1 isn’t the only Mac-compatible Skype phone. For the purposes of this tutorial I went with the Net-Talk because it has a display on the unit that allow you to use it without interacting with your Mac.

The Software

  • Skype mini Land line for OS X and a Skype Account.

Skype is a free download, and your account is free to open. To call out to regular phones you will need to purchase SkypeOut credit (in increments of $10) and to purchase a phone number by which land-line callers can reach you, you’ll need to buy SkypeIn at $12/3 months or $35/year.

Now, to put it all together – with Skype installed you are ready to install the Net-Phone’s drivers. Once you have granted the Net-Phone access to the Skype API (in Skype) you are ready to make calls from your handset. From the Net-Phone you can start Skype and make calls.

hnt1a mini Land line

From the Net-Phone you can navigate between Skype’s tabs, your contacts list and recent calls. Using the navigational wheel you can also view and select contacts and recent numbers and start calls. The handset can be used for free Skype-to-Skype calls as well as calls out to external numbers. Incoming calls from Skype users or external numbers via SkypeIn ring on the handset and can be answered just as you would your old analog phone (you must be logged in to your Skype account on your Mac to receive calls).

hnt1amini mini Land line

We should note that Skype requires an audio input – which out of the box the mini lacks. The Net-Phone satisfies this requirement and also makes up for this lack by including input and output jacks for microphones and headsets right on the unit. In addition to interfacing directly with Skype, the Net-Phone is recognized by the OS as an audio input and output. This means that while the dial pad may work only with Skype, the handset can be used with audio chat applications like iChat AV.

Hardware buttons for volume and mute are quite useful too. The Net-Phone complements new Mac silver-on-white hardware and the back-lit display is very readable. The handset makes Skype’s cheap calling easy and accessible. And, thanks to the power of VoIP you can take your Skype account anywhere and call from any Internet connection.

Please direct comments/corrections on the article to the author, brian AT macmerc DOT com.

Bring out the Gimp

This week’s episode is another homage to free software. For starters, Gimp has arrived, courtesy of Aaron Voisine. But, the fight is not over. We’ll also look at a live battle for OS X compatibility, as we work to get a popular new P2P internet phone app made for Mac.

mu Bring out the GimpGimp.app

Between OpenOffice and Gimp, many argue there’s no need to pay hundreds for software. This version of Gimp comes packaged in an Aqua-like theme and packs new features. Today it works with Panther, Jaguar compatibility is on the way.

It is doubtful that Adobe sees this as a threat to Photoshop, which recently reeled in record profits for the company with its new CS version. Photoshop will likely out-feature Gimp for the foreseeable future.

But Gimp does bring an element of freedom to users who don’t yet have the free cash to own the best, and are happy for a free alternative. Free software opens doors, and the efforts of the many who contribute to the project are more than appreciated.

Upgrade your graphics power, or get yourself a powerful backup. Either way, Gimp is worth the download.

Skype

Peer to peer telephony is what they call it. A long-awaited, quality successor to DialPad is another way to describe Skype. But, with a Mac OS version mentioned only as a possibility, you may not even have a chance to try it out.

Thanks to Jack Arends for the heads up on this one. The coming of a Mac version of Skype my be in your hands. Send feedback to make sure the makers of Skype know that there is interest and you can help ensure that Skype comes to the best OS there is.

Doesn’t free software make the Mac OS a great place to be? More next week.

Brian

mu Bring out the GimpDownloads provided by MacUpdate